Facilitation Kit -- De-escalation for Supervisors: Diffuse Emotions with Confidence

This downloadable, customizable kit is for Leadership Trainers/Facilitators in the workplace.

It includes a 60-90 minute course on "De-escalation for Supervisors: Diffusing Emotions with Confidence" the follow editable documents:

1. Power point slides - 15 slides including animation and facilitator notes
2. Classwork - 2 Case Study Activities with group discussion questions and 1 Role Play practice activity to enhance classroom learning and skill application
3. Participant Outline/Notes - 2 page outline for participants to take notes on
4. Participant Resource - Response tips handout for reference and optional activity
5. Facilitation Guide - 6 page Facilitator outline. Contains course summary, key learning objectives, room/materials set-up suggestions, slide references, talking points, discussion questions, and transitional phrases. Formatted with varying colors and boldness for ease of studying and following the guide.